What We Record and Why We Keep It
Here is the plain version of what this policy covers. When you open an account, we ask for your name, mobile number and date of birth — enough to confirm you are the person behind the wallet, and nothing more than the withdrawal check needs. From
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there, our systems log the device you sign in on, the IP address attached to that session, and the reference number every bKash, Nagad or Rocket transfer carries, so a deposit or payout can be traced back to the exact transaction if anything is disputed. We
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keep that record because account care depends on it. If your wallet is short one transfer, the reference is how our support team finds it. If someone tries to sign in from a device you have never used, the same log tells us to pause the
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session and ask you for a fresh one-time code. Two limits matter. First, availability depends on your local law and eligible regions — where participation is not permitted, we do not knowingly hold or process an account. Second, we do not sell your details to outside
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advertising lists. Your data is used to run your account, meet our verification duties, and answer you when you write in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.